GOOD2GO PRIVACY POLICY
Effective: February 17, 2022
Good2Go, LLC, a Massachusetts limited liability company, its affiliated entity E4TheFuture, Inc., a Massachusetts non-profit corporation, and trusted third-party providers (collectively, “Good2Go,” also referred to as “we,” “us,” or “our“) respect your privacy. This privacy notice describes how we collect, use, disclose, and otherwise process your personal information in connection with your use of evgood2go.org and our related mobile sites and applications (our “Sites“), as well as when you join Good2Go and use our services.
If you have any questions or concerns regarding our privacy notice, please contact us in one of the ways provided below. Terms not defined in this privacy notice have the meaning defined in your Member Agreement, Member Guide, and Terms of Use.
1. What Personal Information We Collect And How We Use It.
The principal purposes for which we collect and store your personal and financial information are to process your application, allow you to reserve and use our vehicles, authorize payment, bill you, respond to your inquiries, improve and communicate with you about our products and services and maintain your account with us.
Good2Go collects information that you voluntarily submit to us, which could include your name, email address, postal address, telephone number, or a picture of you or identifying documents. This also includes information in your profile, or information you provide to us via an email, text or similar message, telephone call, or by other means. Your telephone calls and other communications with us are recorded and monitored for quality control, training and similar purposes. By using these communication methods, you are consenting to receiving information via these methods and the recording or monitoring of your calls and communications with Good2Go. We use this information to create your account, provide our services and communicate with you. From time to time, we may send marketing or other communications. To edit your preferences, please select “opt out” if available or email us and we will remove you from non-essential communications (you will still receive emailed invoices and vehicle reservation confirmations). If during a reservation you connect or pair your mobile device with the Good2Go vehicle (for instance via Bluetooth or USB port), please unpair your device and delete any personal data stored on the vehicle’s infotainment system.
If you apply to join Good2Go, we collect information such as personal and financial information as you proceed through the stages of our application process, membership agreement and reservation process. In addition to your name and contact information, we will also collect your driver’s license number and the jurisdiction in which you are licensed, credit card or other payment information, a photo, and other identifying information. In certain cases, such as if you have a non-U.S. driver’s license, we may also collect your passport information. We may also collect information about you such as your driving record from you, from regulatory bodies where you live, or from other third-party sources. We use this information to process your application, determine your eligibility to use our services, to verify your identity, to detect and deter fraud, theft, or abuse of our service, comply with legal and recordkeeping requirements, process your payments and other purposes. To do the above items, we use state of the art screening services that are industry standard.
If you join Good2Go and use our services, we collect information about how you use our Sites and services, such as your searches for vehicles, reservations (dates, times, locations, etc.) and your use of the Good2Go service (return time, mileage, accidents, etc.). We may also collect precise location if you enable location-based services on your mobile device. We use this information to provide and optimize services for you, including for example, billing you, responding to your inquiries, providing and improving our products and services, maintaining your account with us, personalizing your Good2Go experience (e.g., by understanding your preferences), and providing personalized content and promotional offers. To learn more about how Good2Go customizes content and offers please see “Advertising and Personalized Content” below.
Good2Go vehicles are equipped with vehicle tracking and anti-theft technology that uses Global Positioning System (GPS). GPS is a network of satellites that allows us to determine the location (latitude and longitude) of Good2Go vehicles during your reservation. Additionally, Good2Go vehicles also have an on-board device that may monitor the state of the vehicle from moment to moment whether or not in a reservation, and the information may include its location and driver behavior monitoring such as crash detection factors or rate of braking or acceleration. This information is transmitted to Good2Go and stored. Good2Go uses this information for a variety of important purposes. For example, we may monitor or store vehicle or GPS data to help you find a car you have reserved, to assist with roadside assistance, to assist in making a car available at the place and time you have reserved, to improve our service, to assist us in enforcing our legal rights, or to locate lost or stolen Good2Go vehicles.
Refer a Friend. If you choose to use our referral service to tell a friend about Good2Go, we will ask you for your friend’s name and email address or phone number. We may then send your friend one or more messages inviting your friend to join Good2Go. Good2Go stores this information for the purpose of sending these communications and tracking the success of our referral program. Your friend may contact us at info@evgood2go.org to request that we no longer communicate send them refer a friend messages or other messages from Good2Go.
Requesting data removal
You can request removal of your personal data from Good2Go systems by sending an email to info@evgood2go.org. Requests to delete account information are handled manually by operations staff. Any outstanding fees or charges must be paid before your data is deleted. Once your request has been reviewed and approved, all your data, including personal information and booking history, will be deleted and will not be recoverable. You will no longer be able to access your account.
2. Information Automatically Collected When You Use Our Sites.
When you visit our Sites or use our service, read our emails, or otherwise engage with us through a computer or mobile device, we and our third-party partners may automatically collect information about how you access and use the Sites and information about the device you use. We may collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, location-identifying technologies, and similar technology (collectively, “tracking technologies“) and we may use third party services or technologies to collect this information. Information we collect automatically about you may be combined with other personal information we collect directly from you or from other sources.
When you use our Sites, our servers may automatically log certain information about your use of our Sites, such as your IP address, your browser type, operating system, browser language and service provider. We also collect information about your activities on our Sites, such as the pages you visit or the ads or links you click on. We may use this for a number of purposes, where we have a legitimate interest to do so, such as: improving our services, developing new services based on what we learn from your activity; identifying products and marketing that may be of interest to you; personalizing our service to you; and carrying out statistical analysis and research with the purpose of allowing us to better understand our members and the products / services they want. We may also use this information to provide and adapt our services to take account of the technical capabilities of our users as well as identify issues with the website and user’s experience of it.
IP Addresses and other information collected automatically: We may collect your IP address when you visit our websites to help us diagnose problems with our systems, for system administration, to report aggregated information to our business partners, and to audit the use of our website. In select circumstances, we may use IP addresses to help us identify you to protect our service, site, users or others. We also collect your browser type, Internet Service Provider (ISP), referring/exit pages, the pages viewed on our site, operating system, date/time stamp, and/ or clickstream data to analyze trends in the aggregate and administer the site.
Session Replay: When you visit our website, we may also record information about your browsing session on the site, including which pages you visited and any forms on the website that you filled in. We review this information to identify any technical issues in the operation of our sites and to improve the user interface on our sites. If we use a third party to help us with this service, this information will be passed to that third party for this purpose.
Mobile Analytics: When you download and use our apps, we may use mobile analytics software to help us better understand the functionality of our app on your mobile device. Our analytics may record how often you use the app, how you use the app, aggregated usage, performance data and where you downloaded the app from.
Mobile GPS and Push Notifications: If you allow us, when you use our apps, we may collect location markers using the GPS in your device. Knowing approximately where you are would help the app provide you better service, such as finding the nearest Good2Go location near you. This would also help us send you push notifications or other communications based on your location (for example, nearby special offers). We will use push notifications to provide certain services such as emergency or other service notifications, return notifications, providing information about vehicle location, providing details regarding our products and services etc. This is solely for the purpose of providing you these services. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information. If you change your mind about sharing your location or receiving push notifications from the app, adjust the settings of your mobile device to turn off transmission of geolocation data or to stop transmission of push notifications at any time.
We may also collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for our services and to understand more about the demographics of our users.
For more information about our use of cookies and other tracking technologies for advertising purposes, and to learn how you may control the use of your information for these purposes, please refer to the section called “advertising and personalized content” below.
3. Children’s Privacy.
We do not knowingly solicit or collect individually identifying information from children under the age of 13.
4. Where We Hold Personal Information.
Good2Go maintains servers within the European Union and in the United States of America. Please note that the laws governing the processing of personal information in the United States of America may not be the same as they are in your home country. By joining Good2Go and using our services, you consent to the transfer of your personal and financial information outside of the European Economic Area or your home country, as applicable, for the purposes described in this privacy notice.
5. How We Disclose Personal Information.
Good2Go shares information with third parties outside Good2Go in limited circumstances such as to provide the Good2Go service, fulfill a transaction you have requested, offer you personalized services, or in other circumstances that are permitted by law and consistent with the purposes for which we collected the information. For example, we may disclose your personal information, including GPS information from any of our vehicles, within Good2Go and to contractors, advisors, consultants, grantors and service providers acting on our behalf or under our instructions, including for purposes relating to the provision, operation, maintenance, administration, promotion, improvement, and oversight of our services, Sites and advertising services, or to fulfill your requests for information or service. If you apply for Good2Go membership, some of the information you supply may be shared with regulatory bodies and/or service providers we utilize to obtain your driving record or other personal information In addition, if you are associated or affiliated with another primary account (for example, if you are affiliated with a business’s or university’s account or discount plan), the primary account holder (such as a business or university) will generally have access to certain information regarding your account or your use of our services, including specific reservation details.
We may also share your personal information with our affiliate companies, including other companies owned or controlled by Good2Go for business purposes, including internal management and administrative purposes.
We may disclose your personal information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. If ownership of Good2Go or its business was to change as a result of a merger, acquisition or transfer to another company, your personal information may be shared or transferred.
Good2Go may disclose your personal information, including location/GPS data, in response to legal process (for example, a court order, search warrant or subpoena) or requests from law enforcement or regulatory authorities; in other circumstances in which Good2Go believes the Sites, the Good2Go service or our vehicles are being or have been used in violation of our policies, applicable law or otherwise in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary to protect the rights or property of Good2Go or third parties.
Identity verification. We may use identity verification services provided by a third-party provider to verify your identity documents, confirm your identity and protect against fraud and abuse. When you create an account, you may be asked to submit a valid driver’s license, and (if requested) a selfie image. Our third-party provider may use a combination of machine learning tools and optical scans to authenticate your identity document, and may use facial recognition technology to produce a unique biometric identifier based on facial geometry that can be used to compare your selfie to the image on the identity document you provided to determine the likelihood that the images are a “match.” Good2Go does not receive the biometric identifier generated from the images. It is generated and held by our third-party provider until we inform them that the biometric identifier is no longer needed for the purposes described in this paragraph, which will occur no later than 3 years after your last interaction with us. For identity verification and security purposes, Good2Go will have access to the selfie image and will receive the information extracted from the identity scan of the ID document as well as the results of the identity verification process. We may use this process and associated information to verify your identity, authenticate your identity documents, and protect against fraud and misrepresentation. We do not use, disclose or retain your biometric information for any other commercial purpose. Our third-party provider processes this information on our behalf strictly in accordance with our contractual agreements.
6. Advertising And Personalized Content.
Cookies. Good2Go may use cookies, Flash objects and other tracking technologies that are placed in the browser on your computer or mobile device, and can be used to help recognize you on the Good2Go Sites and improve the user experience. We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We may use session cookies to maintain session state and user identity. A persistent cookie remains on your hard drive for an extended period of time. We may use persistent cookies and content to help remember user preferences and improve the user experience.
We, and our third party partners, may use this information collected through cookies and tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you use our services; (b) provide and monitor the effectiveness of our services; (c) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our services; (d) diagnose or fix technology problems; (e) detect and prevent fraud or misuse, or (f) otherwise to plan for and enhance our services.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies.
You can control Flash cookies via the Macromedia Flash application on your computer, or by going to the Macromedia Flash Player website, which allows you to view, modify, and delete Flash cookies. If you reject all browser or flash cookies, however, some areas of our Sites may not function well or at all. Depending on your device and operating system, you may not be able to delete or block all tracking technologies. You may also be able to set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
Social Sharing and Links. Our website may include social media features, such as the Facebook Like button and widgets, that run on our Sites. These features may collect your IP address, which page you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy notice of the company providing it.
Do Not Track. Further, Good2Go is required to alert you how our websites react to Do Not Track signals. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Sites operated by Good2Go do not currently respond to those signals. If you block or reject cookies, not all of the tracking described here will stop.
7. Links To Third-Party Services.
Our Sites may include links to other websites or mobile applications whose privacy practices may differ from those of Good2Go. We are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. We encourage you to carefully read the privacy policy of any website you visit or mobile application that you use.
8. How May I Review And Correct My Personal Information?
Good2Go is committed to providing you with reasonable and practical access to your information to allow you the opportunity to identify inaccuracies. Upon request, Good2Go may provide you with information about whether we hold any of your personal information. If you are a member of Good2Go, you can review and correct personal information by clicking on “My Account” in the Good2Go app, or by emailing updated information to info@evgood2go.org and we will update the information on your behalf. If you would like to access, delete and/or correct other personal information held by Good2Go, please contact us in one of the ways provided below and we will aim to respond to your request within 30 days. If Good2Go is informed of any inaccuracy, we may make the appropriate corrections when commercially practicable. Under applicable laws you may have the right to request a copy of the personal information we hold about you and have any inaccuracies corrected (we may charge a reasonable fee for such information requests and require you to prove your identity).
Please use the Good2Go app or contact us in one of the ways provided below if you wish to cancel your account. We generally retain information after your account has been deleted so that you can access your previous bookings, and to comply with our legal obligations, resolve disputes, enforce our agreements or maintain backups or archives of our systems. Please note, however, that we do not undertake to store your information, including records of your transactions, for you. Please maintain any records you need of your transactions with Good2Go.
9. What Security Measures Are Used To Protect My Personal Information?
Good2Go has put in place safeguards and security practices to help protect the integrity and security of your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems at all times. It is your responsibility to choose a strong password, safeguard it, and never disclose it to a third party. If you contact us by phone, we may ask you to verify certain information related to your account before providing any access to personal information.
10. How Might This Privacy Notice Be Changed?
We may change this privacy notice from time to time, so it is advisable to review it frequently. We will advise you of material changes to this privacy notice through our website or other means, and all amended terms shall automatically be effective as of the date of the amended notice. When we make changes to this privacy notice, we will change the “last updated” date at the beginning of this privacy notice. Your continued use of the Good2Go service or maintenance of a Good2Go account will be deemed to be acceptance of any revised privacy notice. Certain provisions of the privacy notice may vary based upon the jurisdiction in which you reserve or use a Good2Go vehicle. For example, in other jurisdictions, Good2Go may collect and use different location or other information associated with your reservation and may use it differently than in your home location.
11. Contact information
If you have questions about our handling of personal information, you may write to us at info@evgood2go.org, or Good2Go Privacy, 205 Newbury Street, Suite 203, Framingham, MA 01701.
